Firearms Purchasing - FFL Shipping Information 

 

If purchasing firearms, you understand, acknowledge, and agree to the following:

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1.     Our policy is you MUST be 21 years old to purchase all long guns, handguns and receivers.  

2.     Firearms are ONLY sent to licensed FFL dealers.  If you are the end user and you are having your firearm shipped to a dealer for transfer, we must have your dealers FFL on file and you must have their permission to have your firearm shipped to them for transfer prior to placing your order with us.  Federal background checks are required before the FFL dealer can transfer the firearm to you.  ALL dealers will charge you a fee for transferring a firearm and you should contact the dealer to ask the amount of that free prior to placing your order with us.

3.     Eagle Tactical must have a current copy of the dealers signed FFL BEFORE you can place your order with us.  It is also required to have a copy of any other necessary licenses that may be required on file prior to placing your order.

4.     You understand firearms by their very nature are inherently dangerous and you accept full liability for product failure or misuse.  You also accept full responsibility and liability for the safe use and storage of any firearms you purchase and/or possess.

5.     All orders placed without, or prior to, a signed copy of the Federal Firearms License (or other necessary licensing) on file may be deleted without notice.

6.     Eagle Tactical reserves the right to refuse any firearm order.

7.     If you order a firearm that normally comes with a mag that is not allowed in your state (due to hi capacity for example), your firearm will be shipped without the mag and with no adjustment nor discount to the price of the firearm.

8.     You, the customer, are responsible for contacting your selected FFL prior to placing your order to verify the following  1) if they will accept the transfer for ALL items on your order;  2) their current address;  3) are they still in business;  4) what fees will they charge you for conducting the transfer.  Eagle Tactical will not be responsible for any issues that arise from the customer's failure to follow this step.  Eagle Tactical does not have any relationships with these FFLs and thus the FFL is not a representative of Eagle Tactical in any manner.

9.  All firearms are shipped adult signature required. If no adult is available to sign for the package and it is returned to us, you will be responsible for the return shipping costs.

 

Shipping Information:

1.     All rifle, shotgun, and ammunition orders are shipped UPS Ground or FedEx Ground (no PO Box addresses please).

2.     Handgun orders will either ship UPS Air, FedEx Express (Air) or USPS Priority mail at the discretion of Eagle Tactical.

3.     Accessory orders may be shipped via UPS Ground, FedEx Ground or any method offered by the USPS at the discretion of Eagle Tactical.

4.     Due to federal regulations, firearms and ammunition orders cannot be shipped in the same package.

5.     Most orders are shipped within 24 hours of the order being placed.  Please allow and plan for delays during high volume periods as these can change drastically.  You will receive an email with tracking info once your item has shipped.  We ship to the USA only.  Our items are not to be exported.

6.     Firearms will ONLY ship to an FFL holder. If you do not have an FFL, then you must find one in your area to handle the transfer for you.

7.     Shipping charges are never refunded.  If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the order to you.  No exceptions.

8.     If we have to send a return shipping label to get an item back from the FFL for any reason (you not passing background check, FFL refusing to do the transfer, you changed your mind, etc), we will deduct the return shipping charges from your refund.

9.     We do NOT ship to PO Boxes.  No exceptions.

10.  Free shipping offers only apply to the continental 48 states.  No free shipping to AK and HI.  If an order that contained free shipping is returned, a 15% restocking fee will always apply in order to cover the shipping costs we incurred.

11.  Due to the high volume of orders we receive, we cannot combine multiple orders for shipping purposes.

12.  Please inspect your order as soon as it is received.  If something is missing from your order, this will need to be reported within 3 days of the order being delivered.  Just call or email us with your name, order # and what is missing.  Please note we will not be able to assist with missing items that are not reported within the 3-day time frame of delivery.

13.  Eagle Tactical will not be responsible for packages returned to us that are refused delivery and you will be liable for additional shipping charges to re-ship any packages.

14.  All firearms are shipped adult signature required. If no adult is available to sign for the package and it is returned to us, you will be responsible for the return shipping costs.

15.  We only ship firearms to an address on the FFL license. Firearms shipments cannot be held at the hub, shipped to alternate locations, or rerouted. They must be delivered to the shipping address and signed for by an adult.

16.  Shipping insurance is offered to our customers at a rate of $1 per $100 increments of the ordered item(s) cost and is optional.Purchasing the shipping insurance is highly recommended. Subject to the terms and conditions, shipping insurance covers the contents of your order against loss or damage during transit. Shipping insurance coverage ends upon delivery at the shipping address, as determined in reference to the shipping carrier tracking system. If you do not purchase shipping insurance, Eagle Tactical will in no way be responsible or liable for order contents lost or damaged during transit. All shipping insurance claims must be submitted by the addressee in writing to Eagle Tactical within the earlier of 3 days after the delivery date (determined by the shipping carrier tracking system) and 15 days after the shipping date. Eagle Tactical  reserves the right to require proof of loss or damage as a condition of fulfilling a claim, which may include, without limitation, your retention of damaged items, shipping containers, and/or shipping materials, submission of photos of damaged items and/or shipping containers/materials, or return of damaged contents. All claims are subject to approval by the shipping carrier. If approved, shipping insurance claims are limited to a maximum liability in the lesser amount of the order subtotal including shipping but excluding shipping insurance, and other additional costs.

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Return Policy

Returns are very costly to internet sellers of firearms.  Due to the expense incurred by returns, we make every effort to ensure your order is shipped accurately and the product meets the standards of our advertising.  If a return must be made, please note the following policies:

1.     No returns will be accepted after 15 days of the delivery date.

2.     You must first call to get a RMA # before returning any merchandise.  Failure to do so will result in your return package not being accepted.

3.     Return shipping charges are the responsibility of the customer in ALL instances except one in which we shipped you the incorrect item due to our error.  If the incorrect product was shipped by our error, a call tag or return shipping label may be issued to return the item.

4.     All returned items must be returned in the same condition in which we sent them.  Eagle Tactical reserves the right to evaluate the merchandise to determine if a refund or exchange will be made.

5.     IMPORTANT – An RMA # and a detailed note explaining the reason must be included with all returns.  Be sure to include all current contact information, ie, name, address, daytime phone number, email address and copy of invoice.

6.     For all items under a manufacturer warranty, the customer should handle the return directly with the manufacturer.

7.     No returns will be accepted on any parts kits for any reason, including missing/damaged parts.  Buyer assumes all responsibility for missing/damaged parts, etc when ordering a parts kit.

8.     No returns will be accepted for cosmetic issues, missing items, etc once the firearm(s) has been transferred to you by your FFL (dealer).  ALWAYS inspect your firearm(s) PRIOR to accepting the transfer from your dealer.

9.     Shipping charges are never refunded.  If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the order to you.  No exceptions.

10.  If we have to send a return shipping label to get an item back from your FFL for any reason (not passing background check, FFL refusing to do the transfer, you changed your mind, etc), we will deduct the return shipping charges from your refund.

11.  Firearms cannot ship with a live round in them. You must remove live rounds from firearms before shipping them.

 

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Order Cancelations 

1.     We invest time and money in every order placed as soon as your payment is processed (our automated processes begin immediately after the order is placed).  For this reason and since there is work involved internally with canceling an order, all orders canceled for any reason will be charged a 15% cancelation fee.  By placing an order with us (online or by phone), you agree to pay a 15% cancelation fee (maximum fee of $25.00) should you decide to cancel your order for any reason.  Additionally, if a credit card was used for the order, your refund will be minus 3% credit card fee as well as the cancelation fee.  This fee is charged even if you cancel immediately (within seconds) after placing the order.  Please be sure of your order, and its accuracy, before you place it with us.  We do not like to charge a cancellation fee and apologize for having to do so, but it is necessary when cancelations occur.

2.     Threatening us that you will tell your friends, post negative comments on the internet, dispute the credit card charge, etc, will NOT cause us to waive this fee.  Unless you are 100% sure you want the order, please do NOT place it.  Thank you for your understanding of this policy.

3.     Orders cannot be canceled by email.  Any cancelations via email will not be accepted.  You must call 410.376.____ during normal business hours and speak to a representative to cancel your order.

 

Changes to your Order

1.     No changes can be made to an order after it has been placed as it relates to items ordered or quantities ordered.  Be sure your order is correct before you hit submit.

2.      Your order will ship to the FFL dealer you select when placing the order.  Only select the FFL dealer if you intend to use him for the transfer as any changes will incur a $15.00 FFL change fee.  Be sure to ALWAYS contact your selected FFL before placing your order to verify 1) if they are still in business,  2) will they accept the transfer for ALL items on your order,  3) is their address correct in their listing on our site used for your order, and 4) what fees will they charge you for conducting the transfer.  This applies to FFLs labeled as preferred as well.  If an FFL dealer change is required on your order after it is placed, you will be assessed a $15.00 fee (per order) for changing the FFL dealer.  FFL dealer changes are time consuming and an interruption to our workflow and thus the nominal fee is necessary.

 

Refunds

1.     Refunds processed within 90 days of the original purchase date will be issued in the same manner in which the original payment was made.

2.     A refund processed after 90 days of the original purchase date will be issued as a store credit.

3.     Credit Card refunds are subject to a 3% return fee.

4.     Restocking Fee – If we deem a return was made without reasonable cause, or where we deem using our judgment the product meets the advertised condition, the refund will be charged a 15% restocking fee.

5.     Canceled Orders – Any order canceled for any reason will be charged a 15% cancelation fee (maximum fee of $25.00).

6.     Transfer Fees charged by your dealer – You should always inspect your firearm(s) PRIOR to completing the transfer with your dealer to whom the firearm(s) was shipped.  Fees charged by a dealer transferring a firearm to the end user will not be refunded by Eagle Tactical for any reason.  These transactions are at the full risk and expense of the consumer.

7.     Shipping charges are never refunded.  If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the item to you.  No exceptions.

8.     If we have to send a return shipping label; to get an item back from your FFL for any reason (you failed background check, FFL refused to do the transfer, you changed you mind, etc), we will deduct the return shipping charges from your refund.

9.     Packages returned to the sender for any reason (this includes an FFL being closed or no adult available to sign for a package) will be refunded minus the original shipping charge, the return shipping charges, and the restocking fee. Thank you for your understanding of this policy.

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